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Return Policy

30 day no-questions-asked return policy

For standard RA's, the customer has 30 days from the date issued to return the product. Products can be returned for any reason. We strive for 100% customer satisfaction.

If a customer refuses a shipment from an iPaces warehouse, credit will be issued at the time the refused product is received back at the iPaces warehouse These shipments can be assessed a shipping fee and/or a processing fee.

The customer must notify iPaces, by emailing, when a vendor drop ship shipment has been refused. Credit will be issued once the shipment has been verified as received back to the vendor.

Customers must have a valid RA number (assigned by iPaces Customer Service) before returning any products to iPaces, and the RA number must be written on the return shipping label. Email for RA number. Be sure to include your iPaces order number, product desc and quantity being returned in your email. It may take up to 48 hours to process a request for an RA.

Special orders for customers are not returnable. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You may return any new computer purchased from iPaces that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. iPaces reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. iPaces will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require your iPaces order number.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: iPaces Return Processing, RA# (enter the RA number you were given), 7 Stonegate Road, Upper Saddle River, New Jersey US 07458-1413

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. iPaces does not cover return shipping expenses unless return is due to a iPaces error such as over shipment, mis-shipment, or sales error.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. The customer is responsible for filing all claims with the carrier they use to return items.